If you want to book an online session, you can make a reservation for a specific day and time. To make use of this, it must be a session with a minimum value of 30 euros. The payment must be paid before the start of the session. No credit will be accumulated for this session, if the total duration has a value below 30 euros. Any credit will be compensated with photos or videos.

If a customer violates certain house rules or standards of conduct, a temporary or permanent suspension may be imposed. The customer will then no longer be able to use the services. In the case of a first suspension, the customer may request that the suspension will be lifted, however, fees may be charged for this, depending on the (im)material damage that I have incurred. The following situations may result in a blockages:

1. Booking a session and making me wait a long time.

2. Booking a session and then canceling it without giving timely notice.

3. Repeatedly sending messages without intending to purchase a paid service.

4. Failing to pay renewal fees on time.

5. Regularly requesting sessions with transaction amounts under 20 euros.

6. Requesting services that violate the law. 

7. Causing frequent delays by interrupting the session and failing to indicate when it can resume.

8. The use offensive language.

9. Repeatedly requesting services at a time when it is clear that I am unavailable. I am not active on streaming platforms, my website clearly states that I am unavailable, and the customer did not book an appointment in a timely manner.

10. Making unscheduled calls. Customers who call out of the blue in the night will always be permanently blocked.

11. Requesting payment after the session or starting or extending a session without confirment that the fees have been paid in advance.

12. Repeatedly sending messages outside of my working hours and expecting or demanding that I respond outside of working hours when the messages are not urgent.

13. Repeatedly asking personal questions about my private life, or other questions that are not relevant for the services that I give. 

All the visual material created and distributed through this website and external channels is copyrighted. The copyright is the exclusive right of the creator of a literary, scientific or artistic work, or his successors in title, to publish and reproduce it, subject tot he restrictions laid down by law. It is not allowed, without permission of the copyright holder, to distribute, sell or otherwise make improper use of visual material. If copyright is infringed, juridical action may be taken. See the copyright law for more information.

Privacy Statement

We care a lot about your privacy. We therefore only process data we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and our services accessed on it. The effective date for the validity of these terms is 1/1/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have with respect to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.

Website software
Our website has been developed using third parties software. Personal data that you make available to us for the provision of our services are shared with this company. They has access to your data to provide us with (technical) support, they will never use your data for any other purpose. They are obligated to take appropriate security measures based on the agreement we have with them. They use cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Webhosting

We purchase web hosting and e-mail services from third parties. They processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. This is not personal data. They take appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. They shall be bound to secrecy pursuant to the agreement.

Email traffic
We use the services of hosting services and Google for our regular business e-mail traffic. These parties have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. They have no access to our mailbox and we treat all our e-mail traffic as confidential.

Payment processing
We use these payment profiders and external commercial (cam)platforms to process (part of) the payments in our web store. They processes your name, address and place of residence and your payment information such as your bank account or credit card number. They take appropriate technical and organizational measures to protect your personal data. They reserve the right to use your data to further improve its services and to share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data also apply to those parts of their services for which it engages third parties. They will not retain your data longer than permitted under the statutory periods.

Purpose of data processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask your explicit permission. Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Data collected automatically
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.

Retention periods
We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative law to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse we only send copies and copies of your data to your e-mail address already known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests we keep anonymous data. All data copies and transcripts will be in the readable data format used within our systems. You always have the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data, to the e-mail address known to us.
stored.

Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been changed to the e-mail address known to us.

Right to restrict processing
You always have the right to restrict the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right of portability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf at the e-mail address known to us. In such a case, it is likely that we will no longer be able to continue to provide our services, because the secure connection of data files can no longer be guaranteed.

Right of objection and other rights
You may object to the processing of your personal data by or on behalf of third parties. Should you object, we shall immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we shall make copies and/or copies of data we process (or have processed) available to you, and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies
Through our website, cookies are placed by the hosting service. We don't use Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. 

Third party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement. You can easily block and delete cookies yourself at any time via your Internet browser. You can also set your Internet browser to notify you when a cookie is placed. You can also indicate that certain cookies may not be placed. Check the help function of your browser for this option. If you delete the cookies in your browser, this may affect the pleasant use of this website.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.

Contact person for privacy matters: info@isabeauroseart.com